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Should you not have Teamviewer on your desktop, please follow the following steps.
If in Windows 8 go to your file manager >C drive>program (x86) open the folder of Smart-it 2.0. Here you will see the Remote assistance or go to Start > All programs > Smart-it 2.0 and open up the Remote support folder.
If you are using windows 10, go to the start button and just begin typing remote support, then select Smart IT + remote support
This will take you to Teamviewer where a computer ID and password will be displayed, we would require this in order to log into your computer to assist you, if we are unable to do so telephonic ally.