Option 1: Go to Customer > Customer Enquiries

Option 2: From the Customer Lookup, right-click a customer and select Open Enquiries

Hover the mouse over the different menu options. If the cursor changes to a hand (), then click to go to the subject.

Customer Enquiries

Purpose of Customer Enquiries:

•Opening and Closing Balances (total amount the customer owes you).

• Outstanding Amounts owed by the customer

•Transaction History including: Invoices, Payments, Journals, and Credit Notes..

•Used to allocate payments to outstanding invoices

Partly Paid Invoices

Easily view which invoices have only been partially settled. Helps with:

•Resolving payment discrepancies

•Ensuring proper allocation of receipts

Payment Allocation Methods:

•Manual Allocation – The user manually assigns receipts to specific invoices.

•Auto Allocation – Payments are automatically allocated to the oldest invoices..

➢ Requires Auto Reconcile to be enabled.

Allocation Types

There are two methods for allocating payments, which can be selected in: Customer Main Form > Financial Info Tab > Allocation Type

•Amount Type: Allocates by matching payment amounts

•Linked Type: Allocates based on manually linked invoice references