Customer Enquiries - Amount Type

Note: There are two different methods that you can use to do the allocations. You can select which method to use in the Customer Main Form > Financial Info Tab > Allocation Type. Select between (Amount Type or Linked Type)

This report shows the invoices, payments, journals and credit notes that make up each customer's account.

This form is also used to allocate payments.

Payments you receive are allocated to specific invoices.  When a receipt is received there are two methods by which it can be allocated. The first is to allocate the receipt manually. The second is to automatically allocate all accounts that's marked as auto allocate in the customers form.

Go to Customer > Enquiries or Customer > Lookup and right-click on the customer and select Open Enquiries.

Hover the mouse over the different menu options. If the cursor changes to a hand (), then click to go to the subject.

Hover the mouse over the different fields on the form. If the cursor changes to a hand () , click to get more information.

TIP: You can edit the Reference, Allocation Note (A. Note) and the Description columns.

What happens if no allocations are done?

* The Open Item Statements won't print correct.

* If no allocations are done on an account then the Aging on the account will probably be incorrect. For example, an Invoice for goods bought in April is paid in May. If the payment is not allocated to the invoice then the aging will show as the amount outstanding in April and a credit in May. Auto allocations can solve this problem as long as you take into consideration that it won't always be 100 % correct because SI+ will just allocate it against the oldest invoices. This won't always be correct especially where credit notes are involved.