Frequently Asked Questions
1. How much does Smart IT cost?
Pricing is based on the number of computers (not individual users) and which modules you need. There’s a once-off software cost plus a monthly fee that covers technical support, cloud backups (Up to 1GB), and updates.
2. Do you charge per user or per computer?
Per computer. You can have multiple employees using the same computer under one license. Only additional computers are billed separately.
3. Can I migrate my data from my current system?
Yes. We import your customers, suppliers, stock, and trail balance. Data must be provided is Excel format, only balances are imported. Full sales history migration is handled case by case.
4. Does Smart IT integrate with Shopify or WooCommerce?
Yes. Stock levels, pricing, and specials sync automatically. — update it once in Smart IT, and it pushes to your site. Orders placed online download into Smart IT automatically as sales orders, with stock reserved immediately. Arrange a meeting with us for a more in-depth explanation.
5. Does Smart IT work if my internet goes down?
Yes. Each location runs on a local database, so sales and invoicing continue working even without internet.
6. Can I manage stock across multiple stores or warehouses?
Yes. You can set minimum and maximum stock levels per location, transfer stock between warehouses, and the system will suggest transfer quantities based on sales history. It also tracks who sent and received each transfer.
7. What reporting is available?
Built-in reports cover sales, stock turnover, gross profit, and VAT, and you can build custom views by dragging in the columns you need (by item, customer, branch, job, etc.). If a specific report format isn’t available out of the box, it can usually be added.
8. Can I customize invoices, quotes, and other documents?
Yes. Templates for invoices, quotes, job cards, credit notes, and purchase orders can all be customized to your layout and branding.
9. Does Smart IT track employee time (clock-in/clock-out)?
Yes, with a basic system that also supports fingerprint readers. Staff can be blocked from processing invoices until they’ve clocked in. Records can be exported to Excel for payroll.
10. Can I import stock items in bulk?
Yes, via Excel import — useful if you’re loading hundreds of items at once rather than entering them individually. Bulk price changes and time-limited specials are also supported.
11. Does Smart IT handle VAT reporting?
Yes. It calculates input and output tax and gives you the VAT 201 breakdown to submit via SARS eFiling.
12. Can customers have credit limits?
Yes. You can set a credit limit per customer, and optionally block further invoicing once that limit is reached.
13. Do you offer a trial before switching over?
Yes. We can install Smart IT alongside your current system so you can test it with your own data before committing — no need to switch over immediately.
14. Can I try before switching, and is there a contract?
Smart IT runs month-to-month with no long-term lock-in.